Shipping policy
-
Shipping Policy
Laser Focus Custom Engraving LLC
Last Updated: October 9, 2026
At Laser Focus Custom Engraving LLC, we take pride in creating quality personalized products and ensuring each order is carefully packaged for delivery. Because many of our products are custom-made, production and shipping times may vary depending on the item and order requirements.
Please review our shipping policy before placing your order.
1. Order Processing and Production Times
All orders are processed and shipped from upstate New York.
Because our products are often personalized or made to order, production times vary depending on the product and customization requirements.
Factors that may affect production time include:
-
Order quantity and complexity.
-
Custom design and artwork preparation.
-
Customer proof approvals, when applicable.
-
Material availability.
-
Current production volume.
Estimated production times may be provided on individual product pages, during checkout, or in custom quotes and order confirmations.
For orders requiring design approval, production timelines may begin once the necessary artwork approval and payment have been received.
Production time is separate from shipping time. Please account for both when planning your purchase.
If we anticipate a significant delay, we will contact you with updated information and available options, consistent with applicable law.
2. Shipping Options and Costs
We offer several shipping options during checkout, depending on your location and the products ordered.
Shipping charges are calculated based on package weight, dimensions, destination, and selected shipping service.
Any applicable shipping charges will be displayed before completing your purchase or included in your custom invoice.
Free Shipping
We offer FREE standard shipping on qualifying orders of $75 or more within the contiguous United States.
Free shipping applies to eligible orders shipped to addresses within the 48 contiguous states.
Orders shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, and international destinations are excluded from this offer unless otherwise specified.
Certain oversized, unusually heavy, or specialized orders may require additional shipping arrangements. Any additional charges will be disclosed before your order is finalized.
3. Estimated Delivery Times
Once your order has completed production and has been shipped, estimated transit times are:
-
Standard Shipping: Approximately 5–7 business days within the United States.
-
Expedited Shipping: Approximately 2–3 business days within the United States, depending on the carrier and selected service.
-
International Shipping: Approximately 7–15 business days where available, excluding potential customs delays.
These estimates reflect shipping transit time only and do not include production or processing time.
Actual delivery times may vary based on the destination, shipping carrier, weather, holidays, customs processing, and other circumstances.
Expedited Shipping
Selecting expedited shipping does not automatically expedite the production of your order.
Expedited shipping applies to the delivery service after your order has been completed.
If you need your order by a specific date, please contact us before placing your order. We will be happy to discuss production timelines and available shipping options.
Delivery dates are estimates unless a specific delivery commitment has been expressly agreed upon in writing.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information when tracking is available.
Please allow approximately 1–2 business days for tracking information to begin updating.
Occasionally, tracking updates may be delayed even after the carrier has accepted the package.
We reserve the right to select a comparable shipping carrier or service when appropriate, provided the substituted service meets the shipping terms agreed upon for your order.
5. Shipping Addresses
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your shipping address before completing checkout.
If you notice an error, contact us as soon as possible at info@laserfocuscustomllc.com.
We will make reasonable efforts to correct shipping information before an order ships. However, changes may not be possible once the package has been processed or shipped.
Additional shipping charges resulting from incorrect or incomplete addresses supplied by the customer may apply, where permitted by law.
We currently do not offer standard website checkout shipping to P.O. Boxes or APO/FPO military addresses.
Please contact us if you have questions about shipping to a particular location.
6. International Shipping
We offer international shipping to select countries where shipping services are available.
International shipping costs are calculated based on the destination, package weight, dimensions, and available carrier services.
International orders may be subject to customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.
Unless expressly stated otherwise during checkout or in your invoice, these charges are the responsibility of the recipient and are not included in the product price or shipping charges.
Delivered Duty Paid (DDP) Shipping
Where available, we may be able to arrange Delivered Duty Paid (DDP) shipping, which allows applicable import duties and taxes to be collected or handled in advance.
Please contact us before placing your order if you would like to discuss this option.
International delivery times may vary due to customs inspections, import regulations, local delivery services, and other circumstances outside our control.
7. Damaged or Incorrect Orders
We carefully inspect and package each order before shipment. However, damage can occasionally occur during transit.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, so we can document the issue and assist with a resolution.
Please email info@laserfocuscustomllc.com and include:
-
Your order number.
-
A description of the issue.
-
Clear photographs of the damaged or incorrect item.
-
Photographs of the packaging, if available.
Please retain the original packaging until the issue has been reviewed, as it may be needed for a shipping claim.
If an item arrives damaged, defective, or incorrect due to an error on our part, we will work with you to provide an appropriate replacement, refund, or other remedy in accordance with our Return, Refund & Cancellation Policy and applicable law.
Failure to report an issue within 48 hours does not automatically eliminate any rights or remedies provided by law.
8. Lost, Missing, or Delayed Packages
If your package is delayed, missing, or marked as delivered but cannot be located, please contact us so we can assist.
We will help review the available tracking information and, when appropriate, contact the shipping carrier or initiate a claim.
If tracking indicates that a package was delivered but you have not received it, we recommend checking with household members, neighbors, and the local carrier delivery office.
Carrier delivery confirmation may be considered when investigating missing shipments, but it does not automatically determine responsibility in every circumstance.
We will evaluate missing or lost shipment concerns based on the available information, the circumstances of the shipment, and applicable law.
If an order is lost before delivery or cannot be fulfilled, we will provide any replacement, refund, or other remedy required by law.
9. Special Events and Time-Sensitive Orders
We understand that many of our personalized products are purchased for weddings, birthdays, anniversaries, holidays, memorials, and other important occasions.
We strongly encourage customers to order well in advance of their needed date.
If you have a specific deadline, please contact us before placing your order so we can discuss production requirements and shipping options.
While we make every reasonable effort to accommodate requested deadlines, production and delivery estimates are not guaranteed unless expressly confirmed in writing.
10. Contact Information
If you have questions about production times, shipping options, tracking, or delivery, please contact us.
Laser Focus Custom Engraving LLC
475 County Route 54
Schaghticoke, NY 12154
United StatesEmail: info@laserfocuscustomllc.com
Phone: 518-944-5744
Website: https://www.laserfocuscustomllc.comFor information regarding returns, refunds, or cancellations, please review our Return, Refund & Cancellation Policy:
-