Our Refund Policy
Return, Refund & Cancellation Policy
Laser Focus Custom Engraving LLC
At Laser Focus Custom Engraving, we take pride in creating personalized products for our customers. Because many of our items are made specifically for you, our return and cancellation policies differ depending on whether an item is customized or non-personalized.
Please review the following information before placing your order.
Custom & Personalized Items
Due to the personalized nature of our products, custom and engraved items are generally non-returnable and non-refundable unless they arrive damaged, defective, or contain an error made by Laser Focus Custom Engraving LLC.
We provide design proofs for approval before engraving when applicable. Customers are responsible for carefully reviewing all details, including spelling, names, dates, artwork, and placement.
Once a proof has been approved, errors appearing in the approved proof are not eligible for a refund or free replacement, unless the finished product differs from the approved design due to an error on our part.
Please note that natural variations in wood grain, color, texture, and engraving appearance may occur. These variations are part of the character of the materials and are not generally considered defects.
Damaged, Defective, or Incorrect Items
We want you to be happy with your order. If your item arrives damaged, defective, or contains an engraving error caused by us, please contact us within 7 days of delivery, whenever possible.
Email info@laserfocuscustomllc.com with your order number, a description of the issue, and clear photographs showing the problem.
If we determine that the item is damaged, defective, or incorrect due to our error, we will offer a replacement at no additional cost or an appropriate refund.
We will cover reasonable replacement shipping costs for errors or defects that are our responsibility.
Refunds for affected items will include applicable taxes and any shipping charges required to be refunded by law. Your statutory consumer rights are not limited by this policy.
Returns of Non-Personalized Items
We accept returns of eligible non-personalized items under the following conditions:
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Contact us within 5 days of delivery to request a return.
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Return the item within 10 days of delivery, following our return instructions.
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Items must be unused, undamaged, and in their original condition.
Customers are responsible for return shipping costs for change-of-mind returns.
Approved non-defective returns may be subject to a restocking fee of 25% of the item price or $20, whichever is greater, not exceeding the price paid for the returned item. Any applicable fee will be disclosed before the return is authorized.
Original shipping charges are generally non-refundable for change-of-mind returns. If an order qualified for free or discounted shipping, we may deduct the actual outbound shipping cost attributable to the returned items from the refund, where permitted by law and disclosed before the return is authorized.
These fees do not apply to returns required because of our error, defective merchandise, or where prohibited by law.
Order Cancellations
Because many of our products are made to order, please contact us as soon as possible if you need to cancel an order.
Before production begins: Cancellation requests will be reviewed based on the order status and whether custom design work, materials, or other nonrecoverable costs have already been incurred.
After production begins: Custom and personalized orders generally cannot be canceled once engraving, cutting, or other irreversible production work has started.
If we approve a cancellation after costs have been incurred, we will explain any applicable charges before processing the cancellation. Such charges will reflect work performed or costs incurred, subject to applicable law.
We reserve the right to cancel an order if we are unable to fulfill it. In that situation, we will refund any payment collected for the unfulfilled portion.
Production Times & Special Events
We recommend ordering well in advance of weddings, holidays, birthdays, and other special occasions.
Production and shipping estimates are not guaranteed delivery dates unless we expressly agree otherwise in writing.
If an item requires replacement due to damage, a defect, or an engraving error on our part, we will make reasonable efforts to resolve the issue promptly. However, expedited production or delivery may not always be possible.
This does not limit any refund, cancellation, or other rights provided by applicable law.
Customer-Supplied Artwork
By submitting artwork, logos, photographs, text, or other designs for engraving, customers confirm that they own the material or have the necessary permission to authorize its reproduction.
Laser Focus Custom Engraving LLC reserves the right to decline projects involving artwork or content that we reasonably believe may infringe another party's intellectual property rights.
How to Request a Return or Cancellation
Please email info@laserfocuscustomllc.com with the following information:
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Order number
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Order date
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Customer name
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Email address associated with the order
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Item(s) and quantities involved
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Reason for the return or cancellation
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Photographs, if reporting damage, a defect, or an incorrect item
Please wait for return authorization and shipping instructions before sending any merchandise back.
Contact Information
Laser Focus Custom Engraving LLC
Email: info@laserfocuscustomllc.com
Website: www.laserfocuscustomllc.com
This policy does not exclude or restrict any consumer rights that cannot legally be waived.